In Dune: Awakening, purchasing items from the CHOAM Exchange (also called the Auction House) can be confusing for new players. Many expect items to appear directly in their inventory, only to be left wondering where their purchase went.
This guide will walk you through everything you need to know to successfully claim your items (especially from the Arrakeen Exchange) and help you troubleshoot common issues along the way.
What Is the CHOAM Exchange?
The CHOAM Exchange is the game's player-to-player marketplace, located in major hubs like Arrakeen and Harko Village. Here, you can:
- Browse listings from other players
- Sell crafted gear, schematics, and materials
- Purchase rare or hard-to-find items using Solari
Note: The Exchange is server-specific, meaning listings and purchases are tied to the server instance you're currently on.
Why Aren’t My Purchased Items in My Inventory?
After buying an item from the Exchange, it doesn't go directly into your inventory. Instead, it is temporarily stored in the Vault (also referred to as the Bank) near the Exchange area.
To access and transfer your purchases, you must manually claim them from this storage system.
How to Claim Purchased Items – Step-by-Step
1. Travel to the Arrakeen Exchange
Head to Arrakeen, one of the main cities in the game. You can get there via:
- Ornithopter travel (free)
- Taxi NPC (~2,500 Solari one-way; return is free)
Once in Arrakeen, go to the Exchange Terminal building.
2. Locate the Vault or Bank NPC
Near the Exchange area, you'll find an NPC or terminal labeled Vault, Bank, or something similar. This is where your purchased items are held.
3. Open the Vault Interface
Interact with the terminal or NPC to open the vault interface. It should contain multiple tabs:
- Storage
- Deposits
- Purchases / My Orders → This is the one you want.
4. Claim Your Purchases
In the Purchases tab, you will see all items you've bought from the Exchange. Select them and click the Claim or Retrieve button.
Once claimed, the items will be moved to your character's main inventory.