Home » Planet Zoo: Fixes (Solutions to All Known Issues)

Planet Zoo: Fixes (Solutions to All Known Issues)

planet zoo fix

I have compiled a list of solutions to errors and issues that players of Planet Zoo are experiencing. The most common Planet Zoo problems are crashes, black screen, low fps, stuttering, game not launching, mouse issues and other bugs. You can see a list of all the fixes to known issues below. Please note that if there is a more problem or your fix about Planet Zoo, leave a comment below!

Mouse and Keyboard Camera Rotation Bug

If your W,A,S,D keys or mouse getting stuck when you try to rotate camera of game, you can use commands to fix it. Here’s how to fix mouse and keyboard camera rotation bug in Planet Zoo.

  • Go to the list of games in the Steam library.
  • Right-click the Planet Zoo and click the Properties.
  • Click the Set Launch Options in the General tab.
  • Type or paste the following commands into the box in the incoming window.

-legacykeyboard 1 -legacymouse 1

Also, you should disable the Steam Overlay.

Fix to Crashing on Start

Method #2.1

  • Firstly, disable the Steam Cloud synchronization.
  • After that you should delete your save files. Don't forget, you will lose all of your progress. Back it up before deleting. Navigate to C:\Users\*YourUserName*\Saved Games\Frontier Developments\Planet Zoo\
  • Delete all files in the Planet Zoo folder.

Method #2.2

Try to exit background programs such as Spotify, MSI Afterburner, EVGA Precision X1, RTSS Rivatuner, ASUS GPU Tweak II, Fraps, Discord, Skype, Keyboard&Mouse software, Nvidia GeForce Experience, AutoHotKey, script apps.

Method #2.3

Start Windows in safe mode or disable some of the services.

  • Type the msconfig on Windows search box.
  • Press Enter key
  • Go to the Services tab.
  • Select “Hide all Microsoft services”
  • Click on the “Disable all” button.
disable all services
  • Finally click on the OK button.
  • Restart the PC.

Method #2.4

Update your GPU drivers and verify the files of Planet Zoo.

  • Go to the Steam library
  • Right-click on the Planet Zoo, go to Properties.
  • Go to the LOCAL FILES tab

Method #2.5

Try to start the Planet Zoo in windowed mode.

  • Go to the list of games in the Steam library.
  • Right-click the Planet Zoo and click the Properties.
  • Click the Set Launch Options in the General tab.
  • Type or paste the following command into the box in the incoming window.


Method #2.6

If it is possible, I recommend set your monitor refresh rate to 30Hz for a temporary fix. You can also change the refresh rate on "Change resolution" tab of NVIDIA Control Panel.

Method #2.7

  • Update your OS. In Windows 10, click on the Start icon.
  • Go to Settings
  • Click on the Update & Security.
  • Check for updates.
  • If you are using Windows 7, go to https://www.microsoft.com/en-us/download/details.aspx?id=36805
  • Click on Download button.
  • Select the Windows6.1-KB2670838-x64.msu
  • Click on Next
  • Install it after download.

Also, I suggest you update all other drivers too. (GPU, Bios, Audio, Lan, Chipset)

Method #2.8

Uninstall all of the Microsoft Visual C++ in the Windows Apps & features menu. Then, reinstall them. You can use the "All in One Runtimes" tool.

All in One Runtimes
  • Install/repair all runtimes.

Crashes while Gameplay

Method #3.1

If your game crashes while gameplay or loading, probably your save bugged. I suggest you start the game with a new save.

Method #3.2

You should also update your GPU drivers and run the game as an administrator. And also, go to the video settings in Planet Zoo and make sure you are using the fullscreen mode. After that exit the game and follow these steps.

  • Go to the folder where the game is installed.
  • Right-click on the PlanetZoo.exe application
  • Hit the Properties
  • Tick “Disable full-screen optimizations” and "Run this program as and administrator" on the Compatibility tab.
  • After that, click on the “Change high DPI settings” button.
  • Under the “High DPI scaling override” section, tick the “Override high DPI scaling behavior
  • Use the “Scaling performed by:” drop-down menu and select the “Application”
  • Click on the OK and again OK.
High DPI

Method #3.3

Disable your antivirus and set the graphics settings lower.

Black Screen on Launch

If you get black screen when you try to launch Planet Zoo, the graphics drivers may cause this.

Keep your computer’s graphics drivers updated. People who have an NVIDIA graphics card can download and install their new drivers here.

People who have an AMD graphics card can download and install their new drivers here.

You need to use DDU to completely uninstall the graphics drivers.

Stuck on Main Menu

Method #5.1

If your game freezes on the main menu, start the Steam in offline mode. Then run the Planet Zoo. It works for some of players.

Method #5.2

Disable your Antivirus & Firewall software.

Method #5.3

When your game freezing, press ALT+Tab and go to the Task Manager. Select the Planet Zoo on Task Manager and click on the End task button. After that try to run the Planet Zoo again.

Low FPS Issue

You can lower your graphics settings. Also, check out the Planet Zoo FPS Boost Guide.

I will update the post. Please let us know in the comments below, whether you are still facing any issue. Let's find the solutions together.


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  • Hey! So I've had planet zoo for a while now and, when I play the game, on my screen I usually see a white strip in the game and its always glitching. after a while, the game kicks me out of the game. How do I fix that??

  • -legacymouse 1 makes the mouse really bad. I used it to fix the bug that happens when the mouse just becomes totally non-responsive when trying to rotate the view. legacymouse made the rotate view work, but it makes facilities rotate in a way that is pretty much just as useless. Wow an $80 game is now unplayable. And I've gone beyond the Steam allowance for asking for a refund. I really really hope they will make my game playable again 🙁 This zookeper is not a happy one.

    • I'm gonna have to do the same. Funny thing is it worked well for a while. Then all the sudden I have mouse problems and the fix is just a different problem.

  • I downloaded the game yesterday and I could not enter the career mode and when I want to dig, grass appears and all black / green stripes appear

  • Ik heb het spel gister gedownload en ik kon de career mode niet openen en als ik wil graven dan komt er gras te voorschijn waardoor er allemaal zwart/groene strepen op het scherm komen

  • I had been playing franchise mode for days and everything was fine. Then it crashed when I put an animal in an exhibit. Since then I'm not able to open franchise mode. It's says there was an error connecting to the servers. I have read about changing the name of the franchise but it doesn't even let me get to that point. I uninstalled and reinstalled the game but no luck.

  • My game will not launch at all. I click play, its spins for about a second and then it just quits and gives me the option to launch again. I've disabled my anti-virus. My computer meets all the requirements of the game. 16 RAM Windows 8.1 and intel core i7. I eventually gave up and just requested a refund. I would love to play if i could get it to launch

  • The game is working fine , exept the franchise mode.
    I started a franchise and everything worked good , i played for a few days , however yesterday the game crashed (franchise mode) When loading.
    i didnt changed anything, i restarted my laptop , changed the graphics setting , nothing helps.
    The other game modes (sandbox , career,) are working fine , my internet connection is also good, i dont know how to solve this problem, pls help me . ty.

    • There is a workaround. To play Franchise mode, you should play the game with offline mode on Steam. It worked for some players.

      Exit the Steam. After that, run the Steam in Offline mode.