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Borderlands 3 – How to Fix Network Error

Borderlands 3 – How to Fix Network Error

Do you get “Network Error You must connect to the online service to play online” whenever you try to play online with your friends on Borderlands 3? I have a solution for you.

network error bl3

How to Fix ” You must connect to the online service to play online” Error


Method #1

  • You should unblock the lsass.exe in your Firewall
  • Open the Windows Security
  • Go to Firewall & network protection
  • Click on Allow an app through the firewall
windows security
  • Click on the “Change settings” button
  • Click the “Allow another app…” button.
  • Click on the Browse…
  • Select the Lsass.exe application ( Location > C:\Windows\System32\Lsass.exe )
  • Add an exception PRIVATE and PUBLIC
  • Finally, click the OK.
  • Try the game.

If you have a different Antivirus/Antimalware software, you should exclude the lsass.exe through your Antivirus software.


Method #2

Enable UPnP and DMZ features on your modem or router. Make sure entered your computer’s IP on DMZ setting.


Method #3

  • Exit the Borderlands 3 and Epic Games launcher.
  • Simultaneously press the Windows logo and R keys.
  • Type ipconfig /flushdns
  • Press Enter key.
  • Restart the computer.

Additionally, Epic Games servers may be temporarily shut down. So you should wait a bit.

By the way, you can buy new games for really cheap.

Last Updated on 12 January, 2020 10:20 pm EST

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  • Doesn’t work. Tried this, changed DNS, uninstalled and reinstalled game and launcher twice, sync regional time clocks and pc time clock, relaunching game and force quits lost count after 15 tries.

      • ——————
        System Information
        ——————
        Time of this report: 10/7/2019, 20:28:51
        Machine name: STEINS-PC
        Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.180528-1700)
        Language: English (Regional Setting: English)
        System Manufacturer: To Be Filled By O.E.M.
        System Model: To Be Filled By O.E.M.
        BIOS: BIOS Date: 07/11/13 17:42:27 Ver: 04.06.05
        Processor: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
        Memory: 20480MB RAM
        Available OS Memory: 16384MB RAM
        Page File: 5373MB used, 27392MB available
        Windows Dir: C:\Windows
        DirectX Version: DirectX 11
        DX Setup Parameters: Not found
        User DPI Setting: Using System DPI
        System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
        DxDiag Version: 6.01.7601.17514 32bit Unicode

        ————
        DxDiag Notes
        ————
        Display Tab 1: No problems found.
        Display Tab 2: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
        Sound Tab 4: No problems found.
        Input Tab: No problems found.

        ——————–
        DirectX Debug Levels
        ——————–
        Direct3D: 0/4 (retail)
        DirectDraw: 0/4 (retail)
        DirectInput: 0/5 (retail)
        DirectMusic: 0/5 (retail)
        DirectPlay: 0/9 (retail)
        DirectSound: 0/5 (retail)
        DirectShow: 0/6 (retail)

        —————
        Display Devices
        —————
        Card name: NVIDIA GeForce GTX 1650
        Manufacturer: NVIDIA
        Chip type: GeForce GTX 1650
        DAC type: Integrated RAMDAC
        Device Key: Enum\PCI\VEN_10DE&DEV_1F82&SUBSYS_38001462&REV_A1
        Display Memory: 4095 MB
        Dedicated Memory: 3072 MB
        Shared Memory: 1023 MB
        Current Mode: 1920 x 1080 (32 bit) (60Hz)
        Monitor Name: Generic PnP Monitor
        Monitor Model: S24F350
        Monitor Id: SAM0D20
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HDMI
        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
        Driver File Version: 26.21.0014.3648 (English)
        Driver Version: 26.21.14.3648
        DDI Version: 11
        Driver Model: WDDM 1.1
        Driver Attributes: Final Retail
        Driver Date/Size: 9/27/2019 16:09:04, 21844632 bytes
        WHQL Logo’d: Yes
        WHQL Date Stamp:
        Device Identifier: {D7B71E3E-5CC2-11CF-9279-0E181BC2D735}
        Vendor ID: 0x10DE
        Device ID: 0x1F82
        SubSys ID: 0x38001462
        Revision ID: 0x00A1
        Driver Strong Name: oem10.inf:NVIDIA_Devices.NTamd64.6.1:Section180:26.21.14.3648:pci\ven_10de&dev_1f82
        Rank Of Driver: 00E62001

        ———————-
        D3D9 Overlay: Supported
        DXVA-HD: Supported
        DDraw Status: Enabled
        D3D Status: Enabled
        AGP Status: Enabled
        ———————-

        Card name: Intel(R) HD Graphics 4000
        Manufacturer: Intel Corporation
        Chip type: Intel(R) HD Graphics Family
        DAC type: Internal
        Device Key: Enum\PCI\VEN_8086&DEV_0162&SUBSYS_01621849&REV_09
        Display Memory: 1696 MB
        Dedicated Memory: 64 MB
        Shared Memory: 1632 MB
        Current Mode: 1440 x 900 (32 bit) (60Hz)
        Monitor Name: Dell S1909WX(Digital)
        Monitor Model: DELL S1909WX
        Monitor Id: DELF00C
        Native Mode: 1440 x 900(p) (59.887Hz)
        Output Type: HDMI
        Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
        Driver File Version: 10.18.0010.4885 (English)
        Driver Version: 10.18.10.4885
        DDI Version: 11
        Driver Model: WDDM 1.1
        Driver Attributes: Final Retail
        Driver Date/Size: 1/2/2018 23:01:06, 11048856 bytes
        WHQL Logo’d: Yes
        WHQL Date Stamp:
        Device Identifier: {D7B78E66-4222-11CF-EC68-6821B4C2C735}
        Vendor ID: 0x8086
        Device ID: 0x0162
        SubSys ID: 0x01621849
        Revision ID: 0x0009
        Driver Strong Name: oem62.inf:IntelGfx.NTamd64.6.1:iIVBD_w7:10.18.10.4885:pci\ven_8086&dev_0162
        Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

        ————————
        Disk & DVD/CD-ROM Drives
        ————————
        Drive: C:
        Free Space: 981.1 GB
        Total Space: 1907.2 GB
        File System: NTFS
        Model: TOSHIBA DT01ACA200 ATA Device

        Drive: D:
        Model: HP DVD Writer 1265t SCSI CdRom Device
        Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

        ————–
        System Devices
        ————–
        Name: Broadcom NetLink (TM) Gigabit Ethernet
        Device ID: PCI\VEN_14E4&DEV_16B1&SUBSYS_96B11849&REV_10\4&2B8260C3&0&00E4
        Driver: n/a

        Name: Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller – 1E22
        Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_1E221849&REV_04\3&11583659&0&FB
        Driver: n/a

        Name: Intel(R) HD Graphics 4000
        Device ID: PCI\VEN_8086&DEV_0162&SUBSYS_01621849&REV_09\3&11583659&0&10
        Driver: n/a

        Name: NVIDIA GeForce GTX 1650
        Device ID: PCI\VEN_10DE&DEV_1F82&SUBSYS_38001462&REV_A1\4&12B449C0&0&0009
        Driver: n/a

        Name: High Definition Audio Controller
        Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_18981849&REV_04\3&11583659&0&D8
        Driver: n/a

        Name: Xeon(R) processor E3 – 1200 v2/3rd Gen Core processor PCI Express Root Port – 0155
        Device ID: PCI\VEN_8086&DEV_0155&SUBSYS_01551849&REV_09\3&11583659&0&09
        Driver: n/a

        Name: High Definition Audio Controller
        Device ID: PCI\VEN_10DE&DEV_10FA&SUBSYS_38001462&REV_A1\4&12B449C0&0&0109
        Driver: n/a

        Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 8 – 1E1E
        Device ID: PCI\VEN_8086&DEV_1E1E&SUBSYS_1E1E1849&REV_C4\3&11583659&0&E7
        Driver: n/a

        Name: Xeon(R) processor E3 – 1200 v2/3rd Gen Core processor PCI Express Root Port – 0151
        Device ID: PCI\VEN_8086&DEV_0151&SUBSYS_01511849&REV_09\3&11583659&0&08
        Driver: n/a

        Name: Intel(R) Z77 Express Chipset LPC Controller – 1E44
        Device ID: PCI\VEN_8086&DEV_1E44&SUBSYS_1E441849&REV_04\3&11583659&0&F8
        Driver: n/a

        Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 6 – 1E1A
        Device ID: PCI\VEN_8086&DEV_1E1A&SUBSYS_1E1A1849&REV_C4\3&11583659&0&E5
        Driver: n/a

        Name: Xeon(R) processor E3 – 1200 v2/3rd Gen Core processor DRAM Controller – 0150
        Device ID: PCI\VEN_8086&DEV_0150&SUBSYS_01501849&REV_09\3&11583659&0&00
        Driver: n/a

        Name: Intel(R) Management Engine Interface
        Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_1E3A1849&REV_04\3&11583659&0&B0
        Driver: n/a

        Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 5 – 1E18
        Device ID: PCI\VEN_8086&DEV_1E18&SUBSYS_1E181849&REV_C4\3&11583659&0&E4
        Driver: n/a

        Name: PCI standard PCI-to-PCI bridge
        Device ID: PCI\VEN_1B21&DEV_1080&SUBSYS_10801849&REV_03\4&C7A4F95&0&00E5
        Driver: n/a

        Name: Intel(R) USB 3.0 eXtensible Host Controller
        Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_1E311849&REV_04\3&11583659&0&A0
        Driver: n/a

        Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 4 – 1E16
        Device ID: PCI\VEN_8086&DEV_1E16&SUBSYS_1E161849&REV_C4\3&11583659&0&E3
        Driver: n/a

        Name: ASMedia XHCI Controller
        Device ID: PCI\VEN_1B21&DEV_1042&SUBSYS_10421849&REV_00\4&37A73C8A&0&00E7
        Driver: n/a

        Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller – 1E2D
        Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_1E2D1849&REV_04\3&11583659&0&D0
        Driver: n/a

        Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 – 1E10
        Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_1E101849&REV_C4\3&11583659&0&E0
        Driver: n/a

        Name: Standard AHCI 1.0 Serial ATA Controller
        Device ID: PCI\VEN_1B21&DEV_0612&SUBSYS_06121849&REV_01\4&33B94F4C&0&00E3
        Driver: n/a

        Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller – 1E26
        Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_1E261849&REV_04\3&11583659&0&E8
        Driver: n/a

        Name: Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller
        Device ID: PCI\VEN_8086&DEV_1E02&SUBSYS_1E021849&REV_04\3&11583659&0&FA
        Driver: n/a

        —————
        EVR Power Information
        —————
        Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
        Quality Flags: 2576
        Enabled:
        Force throttling
        Allow half deinterlace
        Allow scaling
        Decode Power Usage: 100
        Balanced Flags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 50
        PowerFlags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 0

          • Took a bit of time to create a DMZ but used another system for it luckily. The flush didn’t work either so still stuck on base one.

          • Talked to my ISP after 2K directed me to do so; after checking out my pingpath etc with my ISP with the instruction of 2K. It’s most likely due to 2K multiplayer server overloads? Their downs are at a high 87% no server connection. As it is they can’t speak of their current issues (2K) of their improper services. Then pawn it off to another cause. That or my ISP is having issues they can’t say either.

          • Nope sadly not, I have an older modem but I’d have to buy another router. So I’ma hold off and see if next patch or upcoming days they’ll fix it. Else I’ll invest in another router and see the results. But in all in truth thank-you for the fast response and effort.

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