Do you get “Network Error You must connect to the online service to play online” whenever you try to play online with your friends on Borderlands 3? I have a solution for you.
How to Fix ” You must connect to the online service to play online” Error
Method #1
- You should unblock the lsass.exe in your Firewall
- Open the Windows Security
- Go to Firewall & network protection
- Click on Allow an app through the firewall
- Click on the “Change settings” button
- Click the “Allow another app…” button.
- Click on the Browse…
- Select the Lsass.exe application ( Location > C:\Windows\System32\Lsass.exe )
- Add an exception PRIVATE and PUBLIC
- Finally, click the OK.
- Try the game.
If you have a different Antivirus/Antimalware software, you should exclude the lsass.exe through your Antivirus software.
Method #2
Enable UPnP and DMZ features on your modem or router. Make sure entered your computer’s IP on DMZ setting.
Method #3
- Exit the Borderlands 3 and Epic Games launcher.
- Simultaneously press the Windows logo and R keys.
- Type ipconfig /flushdns
- Press Enter key.
- Restart the computer.
Additionally, Epic Games servers may be temporarily shut down. So you should wait a bit.
By the way, you can buy new games for really cheap.
Doesn’t work. Tried this, changed DNS, uninstalled and reinstalled game and launcher twice, sync regional time clocks and pc time clock, relaunching game and force quits lost count after 15 tries.
Can you share your PC specs and OS ?
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System Information
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Time of this report: 10/7/2019, 20:28:51
Machine name: STEINS-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.180528-1700)
Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: BIOS Date: 07/11/13 17:42:27 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
Memory: 20480MB RAM
Available OS Memory: 16384MB RAM
Page File: 5373MB used, 27392MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
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DxDiag Notes
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Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.
——————–
DirectX Debug Levels
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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
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Display Devices
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Card name: NVIDIA GeForce GTX 1650
Manufacturer: NVIDIA
Chip type: GeForce GTX 1650
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1F82&SUBSYS_38001462&REV_A1
Display Memory: 4095 MB
Dedicated Memory: 3072 MB
Shared Memory: 1023 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: S24F350
Monitor Id: SAM0D20
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 26.21.0014.3648 (English)
Driver Version: 26.21.14.3648
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 9/27/2019 16:09:04, 21844632 bytes
WHQL Logo’d: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-5CC2-11CF-9279-0E181BC2D735}
Vendor ID: 0x10DE
Device ID: 0x1F82
SubSys ID: 0x38001462
Revision ID: 0x00A1
Driver Strong Name: oem10.inf:NVIDIA_Devices.NTamd64.6.1:Section180:26.21.14.3648:pci\ven_10de&dev_1f82
Rank Of Driver: 00E62001
———————-
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
———————-
Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0162&SUBSYS_01621849&REV_09
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: Dell S1909WX(Digital)
Monitor Model: DELL S1909WX
Monitor Id: DELF00C
Native Mode: 1440 x 900(p) (59.887Hz)
Output Type: HDMI
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.4885 (English)
Driver Version: 10.18.10.4885
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 1/2/2018 23:01:06, 11048856 bytes
WHQL Logo’d: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4222-11CF-EC68-6821B4C2C735}
Vendor ID: 0x8086
Device ID: 0x0162
SubSys ID: 0x01621849
Revision ID: 0x0009
Driver Strong Name: oem62.inf:IntelGfx.NTamd64.6.1:iIVBD_w7:10.18.10.4885:pci\ven_8086&dev_0162
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
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Disk & DVD/CD-ROM Drives
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Drive: C:
Free Space: 981.1 GB
Total Space: 1907.2 GB
File System: NTFS
Model: TOSHIBA DT01ACA200 ATA Device
Drive: D:
Model: HP DVD Writer 1265t SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
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System Devices
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Name: Broadcom NetLink (TM) Gigabit Ethernet
Device ID: PCI\VEN_14E4&DEV_16B1&SUBSYS_96B11849&REV_10\4&2B8260C3&0&00E4
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller – 1E22
Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_1E221849&REV_04\3&11583659&0&FB
Driver: n/a
Name: Intel(R) HD Graphics 4000
Device ID: PCI\VEN_8086&DEV_0162&SUBSYS_01621849&REV_09\3&11583659&0&10
Driver: n/a
Name: NVIDIA GeForce GTX 1650
Device ID: PCI\VEN_10DE&DEV_1F82&SUBSYS_38001462&REV_A1\4&12B449C0&0&0009
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_18981849&REV_04\3&11583659&0&D8
Driver: n/a
Name: Xeon(R) processor E3 – 1200 v2/3rd Gen Core processor PCI Express Root Port – 0155
Device ID: PCI\VEN_8086&DEV_0155&SUBSYS_01551849&REV_09\3&11583659&0&09
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_10DE&DEV_10FA&SUBSYS_38001462&REV_A1\4&12B449C0&0&0109
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 8 – 1E1E
Device ID: PCI\VEN_8086&DEV_1E1E&SUBSYS_1E1E1849&REV_C4\3&11583659&0&E7
Driver: n/a
Name: Xeon(R) processor E3 – 1200 v2/3rd Gen Core processor PCI Express Root Port – 0151
Device ID: PCI\VEN_8086&DEV_0151&SUBSYS_01511849&REV_09\3&11583659&0&08
Driver: n/a
Name: Intel(R) Z77 Express Chipset LPC Controller – 1E44
Device ID: PCI\VEN_8086&DEV_1E44&SUBSYS_1E441849&REV_04\3&11583659&0&F8
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 6 – 1E1A
Device ID: PCI\VEN_8086&DEV_1E1A&SUBSYS_1E1A1849&REV_C4\3&11583659&0&E5
Driver: n/a
Name: Xeon(R) processor E3 – 1200 v2/3rd Gen Core processor DRAM Controller – 0150
Device ID: PCI\VEN_8086&DEV_0150&SUBSYS_01501849&REV_09\3&11583659&0&00
Driver: n/a
Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_1E3A1849&REV_04\3&11583659&0&B0
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 5 – 1E18
Device ID: PCI\VEN_8086&DEV_1E18&SUBSYS_1E181849&REV_C4\3&11583659&0&E4
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1B21&DEV_1080&SUBSYS_10801849&REV_03\4&C7A4F95&0&00E5
Driver: n/a
Name: Intel(R) USB 3.0 eXtensible Host Controller
Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_1E311849&REV_04\3&11583659&0&A0
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 4 – 1E16
Device ID: PCI\VEN_8086&DEV_1E16&SUBSYS_1E161849&REV_C4\3&11583659&0&E3
Driver: n/a
Name: ASMedia XHCI Controller
Device ID: PCI\VEN_1B21&DEV_1042&SUBSYS_10421849&REV_00\4&37A73C8A&0&00E7
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller – 1E2D
Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_1E2D1849&REV_04\3&11583659&0&D0
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 – 1E10
Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_1E101849&REV_C4\3&11583659&0&E0
Driver: n/a
Name: Standard AHCI 1.0 Serial ATA Controller
Device ID: PCI\VEN_1B21&DEV_0612&SUBSYS_06121849&REV_01\4&33B94F4C&0&00E3
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller – 1E26
Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_1E261849&REV_04\3&11583659&0&E8
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_1E02&SUBSYS_1E021849&REV_04\3&11583659&0&FA
Driver: n/a
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EVR Power Information
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Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0
I edited the post. Did you try second and third method?
Took a bit of time to create a DMZ but used another system for it luckily. The flush didn’t work either so still stuck on base one.
Talked to my ISP after 2K directed me to do so; after checking out my pingpath etc with my ISP with the instruction of 2K. It’s most likely due to 2K multiplayer server overloads? Their downs are at a high 87% no server connection. As it is they can’t speak of their current issues (2K) of their improper services. Then pawn it off to another cause. That or my ISP is having issues they can’t say either.
It’s sad. Have you got a chance to try with a different modem/router?
Nope sadly not, I have an older modem but I’d have to buy another router. So I’ma hold off and see if next patch or upcoming days they’ll fix it. Else I’ll invest in another router and see the results. But in all in truth thank-you for the fast response and effort.